News Release
Friday, November 7, 2025
Franklin Township Police Department Launches Text-to-911 Service
Franklin Township (Somerset), NJ — The Franklin Township Police Department is proud to announce that its new Text-to-911 feature is now fully operational, making Franklin Township only the second agency in the state to implement this next-generation emergency communication system. The Next Generation 911 (NG911) text platform allows residents to contact emergency services by sending a text message directly to 911.
This new capability is especially valuable for residents who may be unable to make a voice call during an emergency. Whether due to a speech or hearing impairment, a dangerous situation where speaking could cause harm, or a lack of voice service but available data signal, residents can now text 911 to get help. The service works like a regular text conversation. Messages are received by trained public safety telecommunicators in the police dispatch center and will respond via text and send assistance once the location and nature of the emergency are confirmed.
How to send a Text to 911:
- Open your phone’s text messaging app.
- In the “To” field, type 911 (no dashes or spaces).
- Type your location and a brief description of the emergency.
- Press SEND and stay by your phone for replies.
When texting 911, please remember the following guidelines:
- Do not send photos, videos, emojis, or group messages. Text only.
- Avoid using abbreviations or slang.
- Text your location and the type of emergency.
- If possible, call 911 first—texting should only be used when calling is not safe or feasible.
“At the FTPD, we continuously look for innovative ways to leverage technology that enhances officer safety, improves response times, and strengthens community safety,” said Acting Public Safety Director Lloyd Fredericks.
“This is a significant step in modernizing the delivery of our police services and a milestone achievement for the Franklin Township Police Department,” added Sergeant Brian Farrar, Bureau of Communication and Technology.
The Franklin Township Police Department encourages all residents to familiarize themselves with the new service and to remember that calling 911 remains the preferred method of contacting emergency services whenever possible.
